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Shout 101: Overview and Definitions
Welcome to Shout! We're so glad you're here. Shout's designed to make your life easier, whether that means managing your team, improving your customer support,…
- WyattShout
- Wyatt.1
- 1 mth ago
- 444
- Featured Articles
Create Your First Contact
Sending messages with Shout is super easy! 1. Click the red ( + ) button in the top right of the screen. 2. Click New Contact . 3. Enter all contact information. 4. Click Create Contact .…
- Shout SupportShout
- Shout_Support
- 3 mths ago
- 127
- Set Up Your Account
Send Your First Message
Sending messages with Shout is super easy! 1. Click the red ( + ) button in the top right of the screen. 2. Click Message . 3. Select a contact from the dropdown menu. 4. Select a service .…
- Shout SupportShout
- Shout_Support
- 3 mths ago
- 141
- Set Up Your Account
Download the Mobile App
Shout’s mobile app makes it easy to manage customer and team conversations, invoice customers, and print shipping labels right from your phone. Download the iOS app here: https://www.shoutlink.…
- Shout SupportShout
- Shout_Support
- 3 mths ago
- 41
- Set Up Your Account
Create a Group
What are Groups? Groups organize your outgoing messages. Sort contacts into groups to begin a unique conversation with each contact in the group at the same time.…
- Shout SupportShout
- Shout_Support
- 3 mths ago
- 35
- Set Up Your Account
Send a Group Message
Group messages begin a unique conversation with each contact in the group at the same time. You can use group messaging to send special offers to your customers, send weekly reminders to your team,…
- Shout SupportShout
- Shout_Support
- 3 mths ago
- 39
- Set Up Your Account
Collect Orders
Orders provide a way to manage your entire order process in one place. This feature gets you paid faster, saves time, and enables better follow ups. You can:…
- Shout SupportShout
- Shout_Support
- 3 mths ago
- 42
- Set Up Your Account
Text Invoices
Each time an order is created, your customer may receive a series of text messages – a message and link to an invoice, or a receipt. You can then track all of the alerts your customer has been sent…
- Shout SupportShout
- Shout_Support
- 3 mths ago
- 21
- Set Up Your Account
Send Shipping Alerts
Each time a shipping label is purchased your customer may receive a series of text messages automatically – tracking number, in-transit, out for delivery, and delivered.…
- Shout SupportShout
- Shout_Support
- 3 mths ago
- 19
- Set Up Your Account
Send Follow Ups
Follow ups are a great way to provide a great customer experience, get repeat business, and solicit feedback. When mapping out how you want to handle follow ups, be sure to be genuine,…
- Shout SupportShout
- Shout_Support
- 3 mths ago
- 28
- Set Up Your Account

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