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  • How to Upgrade Your Subscription

    Upgrade Your Subscription Select Settings in the left navigation Go to Subscription Click Plan Select a plan and click Upgrade Follow the on-screen instructions to set up your customer service…
    • Shout SupportShout
    • Shout_Support
    • 4 mths ago
    • 28
    • Billing
  • How Messages are Counted and Billed

    What are Message Segments? Each message you send from your customer service or marketing number is measured in groups of characters, called “segments.” A Shout subscription includes 750 message…
    • Shout SupportShout
    • Shout_Support
    • 2 mths ago
    • 64
    • Billing
  • How to Update Your Billing Information

    Click on Settings in the left navigation Click on Billing under Subscription Go to Change Payment Method Enter your updated payment information Click Save Changes
    • Brooke ZauggShout
    • Brooke_Zaugg.1
    • 3 mths ago
    • 3
    • Billing
  • How to Cancel Your Subscription

    Cancelling your subscription will downgrade your account to a free plan and release your assigned phone number(s). You will no longer be able to send and receive messages via Facebook,…
    • Shout SupportShout
    • Shout_Support
    • 4 mths ago
    • 27
    • Billing
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