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Feature Request

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We want to hear from you!

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15
Scheduled Message Notifications
It would be great to get a notification before a scheduled message is sent, in case you need to modify or cancel. Could this be in settings - where notifications could be turned on and off?
- Shout SupportShout
- Shout_Support
- 11 mths ago
- 24
- 15
- Feature Request
- Planned
- Planned
14
Automated birthday message
Would love if it automated a birthday message and if would add the persons first name
- Carla Isble-Bane
- Carla_IsbleBane
- 10 mths ago
- 1 reply
- 30
- 14
- Shout SupportShout6 mths ago
- Feature Request
- Live
- Live
14
Voice texting
Would to be able to voice text when responding
- Carla Isble-Bane
- Carla_IsbleBane
- 10 mths ago
- 20
- 14
- Feature Request
- Live
- Live
13
Delivery Option in shipping for Hand Delivered orders
Hi, I hand deliver some orders when it is a local purchase. After creating the order, I would like the option to say "delivered" instead of skip shipping.…
- Kathy Brown
- Kathy_Brown
- 10 mths ago
- 2 replies
- 29
- 13
- Michael Ann Whitlow6 mths ago
- Feature Request
- In review
- In review
12
See orders for a customer
When you're in a conversation with a customer on a computer, there is the Orders section on the right, but it appears to only show open orders. Otherwise it says "no orders found" It would be really…
- Bri Kirkland
- Bri_Kirkland
- 10 mths ago
- 3 replies
- 30
- 12
- Shout SupportShout5 mths ago
- Feature Request
- Live
- Live
12
Custom auto response
I'd love to customize the automatic response a bot sends when it doesn’t understand a persons response? It will allow me to sound more like myself and less like a automated system.
- Angela Robinson
- Angela_Robinson
- 11 mths ago
- 19
- 12
- Feature Request
- In review
- In review
11
Shipping Year End Report
Having a Year End Report for shipping costs would make taxes be tad more enjoyable! Right now we have to locate our shipping history, add all the shipping costs together from 2020,…
- LeAnne Prachasaisoradej
- LeAnne_Prachasaisoradej
- 5 mths ago
- 23
- 11
- Feature Request
- In review
- In review
11
Merging Orders
I would love a feature where you could merge two or more orders for the same customer into one. There are times that the same customer orders multiple times before shipping occurs,…
- Megan Bernhardt
- Megan_Bernhardt
- 8 mths ago
- 1 reply
- 22
- 11
- Jen Hudson6 mths ago
- Feature Request
10
Messaging from Inbox with Line Breaks
Would love the desktop inbox to allow me to send a message with lines breaks and/or paragraphs.
- Shout SupportShout
- Shout_Support
- 11 mths ago
- 1 reply
- 12
- 10
- Shout SupportShout5 mths ago
- Feature Request
- Live
- Live
10
Search Inbox by Keywords
It would be amazing to search the inbox and find specific messages and conversations by keyword, kind of like GMAIL or an Email inbox search works
- Shout SupportShout
- Shout_Support
- 10 mths ago
- 13
- 10
- Feature Request
- Planned
- Planned
9
Follow Up Icon
With multiple orders coming in all at one time, it is challenging to schedule out follow-ups for each customer. Is there a way to add an icon or a number showing the pending follow-up messages?…
- Kimberly Maschino
- Kimberly_Maschino
- 10 mths ago
- 3 replies
- 24
- 9
- Yvette Yarbrough5 mths ago
- Feature Request
- Live
- Live
9
Remove Contact from Group Message
When sending a message to a group, it would be helpful to be able to select certain contacts to REMOVE from the message. There are times when a group message won't apply to them due to recent…
- Jenn Nyberg
- Jenn_Nyberg
- 8 mths ago
- 20
- 9
- Feature Request
8
Loyalty Program
Some type of tracker for our customer orders to earn rewards!
- Caty Nicholson
- Caty_Nicholson
- 10 mths ago
- 11
- 8
- Feature Request
- In Beta
- In Beta
8
Short Links in app
I'd love to be able to create a short link from the app instead of the browser. That way if a new product is launched I can create one from anywhere to share the photo with my VIP customers…
- Angela Robinson
- Angela_Robinson
- 11 mths ago
- 10
- 8
- Feature Request
- Planned
- Planned
6
When Square Invoice is cancelled...
When a Square invoice is cancelled it should also cancel the order on the Shout side.
- Bri Kirkland
- Bri_Kirkland
- 10 mths ago
- 4
- 6
- Feature Request
- In review
- In review
6
Disable Multiple Choice Question Bot Response
It would be amazing if we could disable the auto response the bot gives when someone responds with something it doesn't recognize. I know a lot of us don't want that there.…
- Bri Kirkland
- Bri_Kirkland
- 11 mths ago
- 17
- 6
- Feature Request
5
Send a text when an invoice is updated
I love that Shout can automatically send a text when an invoice is created , but it would be great if we could also send a text when an invoice is updated !
- Jen Hudson
- Jen_Hudson
- 7 mths ago
- 16
- 5
- Feature Request
- Not planned
- Not planned
4
Personalized group messages.
Hi, I am loving Shout! I would like to see a way to customize a group message by pulling in the contacts’ names into the message.
- Kathy Brown
- Kathy_Brown
- 10 mths ago
- 1 reply
- 17
- 4
- Shout SupportShout6 mths ago
- Feature Request
- Live
- Live
4
Shipping Delivered Sorted by Date
Under Shipping > Delivered - the orders should be sorted automatically by most recent delivery date, all the way to oldest. It would be nice if the date was listed as well.…
- Bri Kirkland
- Bri_Kirkland
- 10 mths ago
- 2 replies
- 12
- 4
- Shout SupportShout6 mths ago
- Feature Request
- Live
- Live
4
Bulk start drip campaign
Can we get an option in bulk actions in a group to start drip campaign? Instead of them having to activate it or manually start one by one?
- Kate Sutton
- Kate_Sutton
- 10 mths ago
- 1 reply
- 9
- 4
- Jamie Bazar8 mths ago
- Feature Request
3
Social media integration
It would be incredible for our business to be able to send a bot message through our various social media accounts such as TikTok and Facebook. We have been flooded recently with messages in TikTok…
- Nina Gillett-Marsh
- Nina_GillettMarsh
- 7 mths ago
- 1 reply
- 13
- 3
- Shout SupportShout3 mths ago
- Feature Request
- Live
- Live
3
Appointment/Calendar feature
I just discovered a calendar/appointment feature in Square. Customers need to create an account and then Square will text them info about their appointment.…
- Kathy Brown
- Kathy_Brown
- 6 mths ago
- 3
- 3
- Feature Request
- In review
- In review
3
Alert when shipping settings aren't saved
In shipping settings, you can scroll and the save changes button goes out of view. This makes it easy to forget to save changes. It would be great to implement one or more of the following.…
- Josh Juncker
- Josh_Juncker
- 6 mths ago
- 9
- 3
- Feature Request
3
Multiple accounts on a device
It would be awesome to have the ability to be logged into multiple accounts on a device and get notifications of messages for each account. I have my own biz account and then work for a friend with…
- Nina Gillett-Marsh
- Nina_GillettMarsh
- 7 mths ago
- 5
- 3
- Feature Request
- Planned
- Planned
3
Multiple Messenger Bots
Since the bot doesn't connect to my personal FB page, is there a way to have more than one page connected at once? I've got a page for my VIPs and also my team,…
- Caty Nicholson
- Caty_Nicholson
- 10 mths ago
- 1 reply
- 11
- 3
- Jen Hudson7 mths ago
- Feature Request
- Not planned
- Not planned

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Submit your ideas and vote on others.
We want to hear from you!