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Feature Request

Submit your ideas and vote on others.
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Feature Request

Submit your ideas and vote on others.
We want to hear from you!

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9
Automated birthday message
Would love if it automated a birthday message and if would add the persons first name
- Carla Isble-Bane
- Carla_IsbleBane
- 1 mth ago
- 4
- 9
- Feature Request
9
Scheduled Message Notifications
It would be great to get a notification before a scheduled message is sent, in case you need to modify or cancel. Could this be in settings - where notifications could be turned on and off?
- Shout SupportShout
- Shout_Support
- 2 mths ago
- 7
- 9
- Feature Request
7
Search Inbox by Keywords
It would be amazing to search the inbox and find specific messages and conversations by keyword, kind of like GMAIL or an Email inbox search works
- Shout SupportShout
- Shout_Support
- 1 mth ago
- 7
- 7
- Feature Request
7
Messaging from Inbox with Line Breaks
Would love the desktop inbox to allow me to send a message with lines breaks and/or paragraphs.
- Shout SupportShout
- Shout_Support
- 2 mths ago
- 5
- 7
- Feature Request
6
Voice texting
Would to be able to voice text when responding
- Carla Isble-Bane
- Carla_IsbleBane
- 1 mth ago
- 4
- 6
- Feature Request
6
See orders for a customer
When you're in a conversation with a customer on a computer, there is the Orders section on the right, but it appears to only show open orders. Otherwise it says "no orders found" It would be really…
- Bri Kirkland
- Bri_Kirkland
- 1 mth ago
- 10
- 6
- Feature Request
6
Custom auto response
I'd love to customize the automatic response a bot sends when it doesn’t understand a persons response? It will allow me to sound more like myself and less like a automated system.
- Angela Robinson
- Angela_Robinson
- 2 mths ago
- 13
- 6
- Feature Request
5
Delivery Option in shipping for Hand Delivered orders
Hi, I hand deliver some orders when it is a local purchase. After creating the order, I would like the option to say "delivered" instead of skip shipping.…
- Kathy Brown
- Kathy_Brown
- 1 mth ago
- 5
- 5
- Feature Request
5
Short Links in app
I'd love to be able to create a short link from the app instead of the browser. That way if a new product is launched I can create one from anywhere to share the photo with my VIP customers…
- Angela Robinson
- Angela_Robinson
- 2 mths ago
- 2
- 5
- Feature Request
4
Follow Up Icon
With multiple orders coming in all at one time, it is challenging to schedule out follow-ups for each customer. Is there a way to add an icon or a number showing the pending follow-up messages?…
- Kimberly Maschino
- Kimberly_Maschino
- 1 mth ago
- 6
- 4
- Feature Request
3
Disable Multiple Choice Question Bot Response
It would be amazing if we could disable the auto response the bot gives when someone responds with something it doesn't recognize. I know a lot of us don't want that there.…
- Bri Kirkland
- Bri_Kirkland
- 2 mths ago
- 6
- 3
- Feature Request
2
Loyalty Program
Some type of tracker for our customer orders to earn rewards!
- Caty Nicholson
- Caty_Nicholson
- 1 mth ago
- 1
- 2
- Feature Request
2
Shipping Delivered Sorted by Date
Under Shipping > Delivered - the orders should be sorted automatically by most recent delivery date, all the way to oldest. It would be nice if the date was listed as well.…
- Bri Kirkland
- Bri_Kirkland
- 1 mth ago
- 1 reply
- 6
- 2
- Kathy Brown1 mth ago
- Feature Request
2
Personalized group messages.
Hi, I am loving Shout! I would like to see a way to customize a group message by pulling in the contacts’ names into the message.
- Kathy Brown
- Kathy_Brown
- 1 mth ago
- 7
- 2
- Feature Request
1
Bulk send a message from orders page
It would save so much time on follow ups if we could, from the orders page, select all the orders we’ve had recently and bulk send a message or bulk create a group.
- Lauren Bernstein
- Lauren_Bernstein
- 1 mth ago
- 1
- 1
- Feature Request
1
Order page - hover / info request
On the Order page it would be awesome to be able to hover over the order somewhere and see a pop up of the order notes.
- Bri Kirkland
- Bri_Kirkland
- 2 mths ago
- 6
- 1
- Feature Request
0
Enter tracking number for order shipped outside Shout (or to an alternate recipient using Shout)
It would be awesome when we mark an order as "Mark as Shipped" if we had the option to input a tracking number. I've had a lot of orders purchased as gifts for others,…
- Yvette Yarbrough
- Yvette_Yarbrough
- 1 mth ago
- 1
- Feature Request
0
Bulk start drip campaign
Can we get an option in bulk actions in a group to start drip campaign? Instead of them having to activate it or manually start one by one?
- Kate Sutton
- Kate_Sutton
- 1 mth ago
- 2
- Feature Request
0
USPS pickup scheduled confirmation
I LOVE that I can schedule a pick up of packages. It would be nice to receive an email or message of a confirmation the pickup is scheduled then an update when the pickup has been completed?…
- Kate Sutton
- Kate_Sutton
- 1 mth ago
- 1
- Feature Request
0
Tracking Number
Would it be possible to have the number listed inside shout for easier reference instead of having to click into the link then copy from there?
- Kate Sutton
- Kate_Sutton
- 1 mth ago
- 1
- Feature Request
0
Scroll Feature or auto sizing - web browser
When I am using Shout in my web browser(safari) but don't have the browser maximized some features are "hidden" and therefore inaccessible. Can the page auto size that left menu so everything shows?…
- Kate Sutton
- Kate_Sutton
- 1 mth ago
- 1
- Feature Request
0
Auto Refill Postage
Can we set the parameters of our auto refill for postage? So we can choose not only how much we add but also at what point it is "low." I.e. "When account gets below $5 add $10" The wording on this…
- Kate Sutton
- Kate_Sutton
- 1 mth ago
- 2
- Feature Request
0
When Square Invoice is cancelled...
When a Square invoice is cancelled it should also cancel the order on the Shout side.
- Bri Kirkland
- Bri_Kirkland
- 1 mth ago
- 1
- Feature Request
0
Shipping to alternative name/address
Right now, we have the option to add another address to an shipment, but I have lots of customers who buy gifts for other people. I'd love to see an option to ship one-time to another name/address.
- Yvette Yarbrough
- Yvette_Yarbrough
- 1 mth ago
- 2
- Feature Request
0
Referral notification
I would love a shout notification when a referral signs up using my code. And maybe a way to toggle that off for people who aren’t interested in that setting
- Jeanine Zecca
- Jeanine_Zecca
- 1 mth ago
- 2
- Feature Request

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Submit your ideas and vote on others.
We want to hear from you!