Help Center
How to enable Javascript
Sign Up
Login
Join Our Community
Contact Us
Home
Using Shout
Features
Shipping
Search the Help Center
Shipping
Filter
Tags
Clear filter
Follow
Beta Shipping: Getting Started
Thank you for testing our new BETA Shipping feature. It can save you HOURS on holiday order fulfillment. Below is a quick overview and first steps to get you started.…
Brooke Zaugg
Shout
Brooke_Zaugg.1
1 mth ago
35
Shipping
What is Shout Shipping?
Overview Shout shipping allows you to buy and print shipping labels from your home or office, saving you trips to the Post Office. What’s even better – Shout shipping gets you the lowest USPS rates…
Brooke Zaugg
Shout
Brooke_Zaugg.1
2 mths ago
67
Shipping
How to Create a Shipping Label from an Order
Once an order is created, you can create a shipping label. Go to Orders in the left navigation Click on Open orders Go to the order you want to ship Click Create Label Select From and To addresses…
Brooke Zaugg
Shout
Brooke_Zaugg.1
2 mths ago
24
Shipping
How to Create a Shipping Label without an Order
Click on Shipping from the left navigation Select New Shipping Label Select Contacts and choose who you want to ship to Click Save & Continue Select From and To addresses If the USPS doesn’t…
Brooke Zaugg
Shout
Brooke_Zaugg.1
2 mths ago
18
Shipping
How to Create a Batch of Shipping Labels
If you have more than one package that needs shipping, you can create and print a batch of labels all at one time. A batch of shipping labels requires all labels to be the same shipping service (e.g.…
Brooke Zaugg
Shout
Brooke_Zaugg.1
4 mths ago
7
Shipping
How to Setup a Shipping Label for an Inkjet or Laser Printer
Click on Settings in the left navigation Select Printing under Shipping Click Change to set your default printing settings Select Full Page Normal Printer or 2 Per Page Normal Printer You print…
Shout Support
Shout
Shout_Support
4 mths ago
9
Shipping
How to Print a Shipping Label
How to Print a Shipping Label from the Shipping Page Click on Shipping in the left navigation Select Ready to Print or All Labels to find the shipping label you have purchased Click Print Label If…
Brooke Zaugg
Shout
Brooke_Zaugg.1
2 mths ago
8
Shipping
How to Setup a Shipping Label for a Thermal Printer
Click on Settings in the left navigation Select Printing under Shipping Click Change to set your default printing settings Select Wide Thermal Printer or Skinny Thermal Printer You print settings…
Brooke Zaugg
Shout
Brooke_Zaugg.1
4 mths ago
3
Shipping
How to Reprint a Shipping Label
Overview You can reprint a shipping label at any time. You won't be charged to reprint a label you've already purchased. How to Reprint a Label from the Orders Page Click on Orders in the left…
Brooke Zaugg
Shout
Brooke_Zaugg.1
2 mths ago
2
Shipping
How Much Does Shipping Cost?
Shout shipping gets you the cheapest USPS rates possible with Commercial Plus Postage rates. This gives you the deepest discounts no matter your volume.…
Shout Support
Shout
Shout_Support
4 mths ago
8
Shipping
How to Get a Shipping Quote
Click on Shipping in the left navigation Click on New Shipping Label Select Orders or Contacts Click Save & Continue Select From and To addresses Click S ave & Continue Select shipping preferences…
Shout Support
Shout
Shout_Support
4 mths ago
2
Shipping
How to Add Postage to Your Account
There are two ways to add postage to your account – you can add postage manually each time you need more, or Shout can automatically auto-refill your account.…
Shout Support
Shout
Shout_Support
4 mths ago
11
Shipping
How to Manually Add Postage
Click on Settings in the left navigation Go to Shipping , select Postage Click Add Postage Enter the amount you’d like added Click Add Postage You can also add postage when you are creating a…
Brooke Zaugg
Shout
Brooke_Zaugg.1
4 mths ago
6
Shipping
How to Auto-Refill Postage
When you choose to auto-refill postage, Shout will automatically charge your payment method for additional postage whenever your balance reaches $0. Click on Settings in the left navigation Select…
Brooke Zaugg
Shout
Brooke_Zaugg.1
4 mths ago
9
Shipping
How Shipping Insurance Works
Shout Shipping provides the option to insure your package. You can purchase full coverage of your shipment for 1% of the insured value. For example, insuring a $500 package will cost $5.…
Brooke Zaugg
Shout
Brooke_Zaugg.1
4 mths ago
5
Shipping
How Much is Shipping Insurance?
Shipping insurance costs 1% of the dollar amount of coverage being purchased. For example, insuring a $500 package will cost $5. There is a minimum of charge of $1.
Shout Support
Shout
Shout_Support
3 mths ago
9
Shipping
How to Add Insurance to a Package
When creating a new label you can decide if you’d like to insure your package. Click on Shipping in the left navigation Select New Shipping Label Choose Orders or Contact Select From and To…
Shout Support
Shout
Shout_Support
4 mths ago
2
Shipping
How to Require a Signature for Deliveries
When creating a new shipping label you can decide if you’d like to require a signature at the time of delivery. Click on Shipping in the left navigation Select New Shipping Label Choose Orders or…
Shout Support
Shout
Shout_Support
4 mths ago
Shipping
How to Schedule a Pick Up
Click on Shipping in the left navigation Click on ••• Select Schedule Pick Up Select the date Select the location Add any special pickup instructions Click Request Pickup
Brooke Zaugg
Shout
Brooke_Zaugg.1
4 mths ago
5
Shipping
How to Create a Return Label
Click on Shipping in the left navigation Go to the shipping label you want to create a return label for Click ••• Select Create Return Label Select the From and To addresses Click Save & Continue…
Brooke Zaugg
Shout
Brooke_Zaugg.1
4 mths ago
1
Shipping
How to Refund a Shipping Label
Click on Shipping in the left navigation Go to the shipping label you want to refund Click ••• Select Refund Click Yes to confirm the refund Refunds must be requested within 30 days of purchasing…
Brooke Zaugg
Shout
Brooke_Zaugg.1
4 mths ago
9
Shipping
How to Check Shipping Refund Status
You can view all refund requests – pending, complete, and declined. Click on Shipping in the left navigation Select Refunded under Shipping
Brooke Zaugg
Shout
Brooke_Zaugg.1
2 mths ago
5
Shipping
Why Hasn’t My Shipping Label Refund Come Through?
Refund requests are normally processed within 15 - 30 business days. If the USPS needs more information to process your request, it will take longer. Refunds are not granted if the label has already…
Brooke Zaugg
Shout
Brooke_Zaugg.1
4 mths ago
1
Shipping
What is a SCAN Form?
A SCAN form is important if you’re shipping a group of packages at the same time. The USPS Shipment Confirmation Acceptance Notice, known as a SCAN form,…
Brooke Zaugg
Shout
Brooke_Zaugg.1
4 mths ago
7
Shipping
How to Create a SCAN Form
Click Shipping in the left navigation Go to Other , click Scan Forms Click New Scan Form on the top right Select shipments to include in the SCAN form Print SCAN form Only labels that are ready to…
Brooke Zaugg
Shout
Brooke_Zaugg.1
2 mths ago
1
Shipping
1
2
Next
Home
Getting Started
Guides
Set Up Your Account – Coming Soon
Business Texting Best Practices
Take Orders & Send Invoices –Coming Soon
Build Your Team – Coming Soon
Navigating Mobile
Using Shout
Features
Contacts
Messaging
Messaging Services
Bots
Drip Campaigns
Recurring Events
Links
Orders & Invoicing
Shipping
Account
Settings
Billing
Referral Program
Templates
Bot Templates
Drip Templates
Updates & Library
Video Guides
Release Notes
Webinar Recordings - Coming Soon
Best Practices
Customer Stories – Coming Soon
Workflows
Contact Us