How to Create and Use Topics
Topics organize your inbox, enabling you to see, at-a-glance, what a conversation is about.
Topics can only be created with bot actions.
- Create, or edit, a bot
- Create a Topic Question
Filter Your Inbox by Topic
- Select Inbox on the left navigation
- Click the Topics icon
- Select the Topic you’d like to filter by
- Clear the filter by clicking the Topics icon again and selecting Clear Topics Filter
A topic will stay on the conversation card until it’s marked Done and a new conversation begins.
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