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How to Create and Use Topics

Overview

Topics organize your inbox, enabling you to see, at-a-glance, what a conversation is about.



Create Topics

Topics can only be created with bot actions.

  • Create, or edit, a bot 
  • Create a Topic Question 

 


Filter Your Inbox by Topic

  • Select Inbox on the left navigation
  • Click the Topics icon
  • Select the Topic you’d like to filter by
  • Clear the filter by clicking the Topics icon again and selecting Clear Topics Filter

A topic will stay on the conversation card until it’s marked Done and a new conversation begins. 

 

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