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How to Connect Your Facebook Business Page

Overview

Shout's multi-channel inbox allows you to view all incoming messages and active conversations in one place. This means all your messages from texts (via your Customer Service or Marketing number), Facebook Messenger, and Shout to Shout (S2S) come directly to your Shout inbox!

Connecting Shout to your Facebook Business page means you can manage all Facebook messaging from your Shout inbox. 

Messages between Shout and Facebook are free. They do not use message segments. 


Connect to Facebook

In order to get messages from Facebook Messenger you must first connect Shout to your Facebook Business Page.

  • Click the black arrow at the top right of the screen to show a drop down menu
  • Click Settings

  • Click Services to reveal a dropdown menu
  • Select Facebook
  • Click Connect
  • Follow Facebook steps (choose the page to connect to)

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