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Makes Sales: Order Bot

Order bots make it possible for customers to place orders by texting your customer service or marketing number, or Facebook business page. This bot will:

  • Collect and save information to the contact profile – phone, email

  • Create a new contact profile in your database (if this order is from a new customer)

  • Gather what product information they would like to order OR direct them to your website so they can browse products. 

Once they message in, you can send an invoice via text. For more details on collecting payment and tracking orders in Shout, go here.

Add to My Account

  • To find this bot in your account after adding, go to bots in the left navigation and look for Template – Basic Order Bot

  • A great way to improve customer service and sales is to schedule a follow up for all orders placed. To learn more about scheduled messages, go here.

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