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How to Add Favorites


Favorites

Mark an item as a favorite to bring it to the top of the list. Favorites are available for:

  • Contacts
  • Groups
  • Bots
  • Drip campaigns
  • Quick responses

Mark a Contact or Group as a Favorite

  • Click on People in the left navigation to show a drop down menu
  • Click Contacts or Groups 
  • Click the heart icon next to an item to mark them as a favorite
  • When you reload the page, all favorite items will be listed first

You can also mark a contact as a favorite by clicking the heart icon in the contact profile anywhere in Shout.

 


Mark a Bot or Drip Campaign as a Favorite

  • Click on Automations in the left navigation to show a drop down menu
  • Click Bots or Drips 
  • Click the star icon next to an individual item to mark it as a favorite
  • When you reload the page, all favorite items will be listed first

Favorite drip campaigns and bots will also show up first in Run a Bot dropdown in a message composer.

 


Mark a Quick Response as a Favorite

  • Click the black arrow at the top right of the screen to show a drop down menu
  • Click Quick Responses
  • Click the star icon next to an individual quick response to mark it as a favorite
  • When you reload the page, all favorite items will be listed first

Favorite Quick Responses will show up first in the Quick Response dropdown in a message composer.

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