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How to Create and Use Short Links

Overview

Short links replace lengthy links. They are permanent links to uploaded files or other URLs. They save you characters when you need to send long URLs via text, keeping your segment count low and saving you money.



Create a Short Link

  • Click on Links in the left navigation to show a drop down menu
  • Click Short Links 
  • Click the blue + button at the top left of the screen
  • Choose a link type, either File or URL
  • Name your link. This name will only be visible to you, so pick something that will help you remember what the link is for.
  • Click Create Short Link
  • Short links allow you to upload resources like PDFs and images to Shout, and then reference them with a simple URL in your messages
  • URL links will redirect a contact to another URL that you want to share
  • Save a link that always stays the same to an online catalog or PDF, so any link you’ve sent will be current
  • Save a link to your Facebook group or online profile to keep it handy when you need it


Create a Short Link from Message Composer

  • Click on the Short Links icon below the message composer
  • Click New Link
  • Name your link
  • Insert your URL
  • Click Create & Insert


Send a Short Link

Send a short link from any message composer by selecting the Link icon in the message thread and choosing the link from the list. 


Edit a Short Link 

  • Click on Links in the left navigation to show a drop down menu
  • Click Short Links 
  • Click the Short Link that you’d like to edit or click the three dots next to the Short Link
  • Edit your link as desired
  • Click Save Changes

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